Cancellation & Refunds

Effective 13 October 2026

Short version: cancel any time in one click, you keep access until the end of the period you paid for, and you are never charged again after cancelling.

Cancelling your membership

• Go to your account page and click Cancel membership.
• Your membership stays active until the end of the current billing period and then ends. It will not renew and you will not be charged again.
• There are no cancellation fees.

Day Passes

A Day Pass (one day's picks) and a Week Pass (7 days of picks) are one-time purchases. They do not renew, so there is nothing to cancel.

Right of withdrawal (EU consumers)

EU consumers normally have 14 days to withdraw from an online purchase. Our picks are digital content that you can view immediately after paying. At checkout we therefore ask you to expressly agree that access starts immediately and to acknowledge that you lose your right of withdrawal once access begins (Article 16(m) of Directive 2011/83/EU). We keep a record of that consent.

When we refund

Because access is immediate, payments are generally non-refundable. We will always refund you:

• if you were charged twice for the same purchase, or charged after you had cancelled;
• if a technical problem on our side meant you could not access what you paid for and we could not fix it within a reasonable time;
• where the law requires a refund.

To request a refund, contact [email protected] with the email address of your account and the date of the payment. Approved refunds go back to the original payment method, usually within 5–10 business days.

Results do not qualify

Predictions can lose. A losing pick is not a defect in the service and is not a reason for a refund.